JOB DESCRIPTION
· Troubleshoot Customer Trouble Tickets, provide support to the GNOC on 2nd / 3rd line network faults (Network Trouble Tickets)
· Provide technical assistance for in-time and quality implementation of major network upgrades or expansions
· Monitor and maintain the operational status of Core Network through regular evaluation of trouble ticket reports and performance statistics
· In direct co-operation with Deployment and Project Management, the Back-Office Engineer provides technical assistance for in-time and quality implementation of network upgrades or extensions;
· Maintain close relations with third parties (i.e. vendors TAC/GTAC) to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products
· Assist in design, engineering, testing and rollout of newly defined products
· Prepare the necessary configuration and validation for new installations and upgrades
· Provide stand-by service (24/24h-7/7d), as per local regulations
