Main tasks:
· Run reports to support Projects
· Provide reports to allow SLA / business targets to be achieved.
· Daily Capacity reports
· Monthly SLA / contractual reports
· Control reports / Proforma detailing counter structure etc…
Required compentencies:
· Proven knowledge of Ericsson, Nokia, Mavenir Network platforms to enable the creations of reports.
· Capability on Performance platforms such as Proptima (MYCOM) to allow reports to be built and maintained.
· Excellent Excel skills using Marcos (VB), Pivot tables etc….
· Access to customer database
· Ability to work as part of a team
· Ability to perform job functions to standards under pressure of tense/confrontational situations
· Ability to remain calm and courteous with demanding/difficult customers and/or situations
· Ability to provide concise and clear, written and verbal reports
· Ability to work independently
· Fluent communication in English (Written & Verbal)
· Experience of producing and delivering customer presentations
· Proven ability to interact with diverse customers in a multi-cultural environment
· Experience of the software development life cycle desirable but not essential
